Retail Store Face Lift
Online retail sales have exploded over the past decade, causing brands with primarily brick-and-mortar establishments to adapt in order to remain competitive. Our goal for The Bobcat Store was to conduct robust audience research to inform the development of a new logo, style guide, and marketing strategy that balanced customer needs with store goals.
My small team analyzed website traffic, sales numbers, email response rates and social media engagement, and combed through peer and competitor online retail websites to complete a thematic analysis of existing brand overlap and niche insights. Using the existing data as a benchmark, we then collected audience feedback through a combination of in-depth interviews and customer surveys. Questions focused mainly on consumer behaviors, website functionality, website personality, and purchasing preferences.
Armed with the meaningful audience research conducted during discovery, my art director and I set to develop The Bobcat Store Audience Research and Analysis Report, which contained all data collected and comprehensive thematic analysis, and specific, actionable strategies for the new brand.
In addition to the final report, deliverables included a new logo, style guide, website with new product photography and content on every page, brand positioning statement and adjectives, and design templates for email, social media, print advertising, and packaging.
Role call: Audience research, analysis, strategy and brand development by Hailee Tavoian and Kailee Slusser. Visual brand, logo, photography and web design by Kailee Slusser. Website build by Neil Mohr. Brand deployment by Kate Robey, Michele Frick and Kyle Lindner.